Shipping & Returns
Shipping and Handling Table (U.S. Only)
|$170.01 and up||10% of Subtotal|
Contact Center Hours:
Customer Service: 8:00 AM – 5:00 PM, Monday - Friday.
Ordering by phone: 8:00 AM – 6:00 PM Monday - Friday
9:00 AM – 5:00 PM Saturday
Rush delivery is not available at this time.
Shipping discounts and promotions:
Discounts, coupons, and codes for reduced shipping or free shipping are the property of Willow Yarns and may not be displayed, cataloged, linked to, or used by any other entity, business, or website without our expressed permission. Willow Yarns reserves the right to review orders more than $200 or more than 75 pounds and assess additional shipping charges. If an additional shipping charge is necessary, Willow Yarns will call the phone number provided on the order to review the shipping costs.
Free Shipping at $59 offer:
To receive Free Shipping on orders over $59, log in to your account and enter YARNLUV22 at checkout. Savings will be shown in your cart. This offer is valid on orders shipping to the contiguous United States only. Does not apply to international, Hawaii, Alaska, or Puerto Rico. Offer not valid with any other coupon or promotion code. Some exclusions may apply. For additional details on our shipping promotions please click here. Expires at 11:59 PM Pacific Time on Tuesday, April 24, 2020.
Returns and Exchanges
If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions. You may also mail to:
Willow Yarns Returns Department
2800 Hoover Road
Stevens Point, WI 54481
Please be sure to send your package via UPS or insured Parcel Post.
Please note large orders, refused orders, or orders past 60 days from purchase date may be subject to a restocking fee up to 20% and return shipping cost.
Please note the following on all orders shipping to addresses outside the United States:
1. It is your responsibility to pay all tariffs, duties, taxes, and collection fees associated with them.
2. Canada customers: Herrschners does not collect taxes or duties for Canada, per Candian Law. It is your responsibility to pay all tariffs, duties, taxes, and associated collection fees at time of delivery. If you would like to use the Goverment of Canada's Duty and Tax Estimate Calculator, you can find it here.
3. All orders are subject to merchandise availability. No items will be back ordered.
Pre-order items not available outside the United States.
4. We are only able to ship to the countries you find listed (during checkout).
5. International delivery typically takes 14-21 business days, however some countries/locations may take 4-6 weeks for delivery. You will receive an email when your order ships.
Business Customers and Large Consumer Orders
Herrschners reserves the right to charge for actual freight for large orders. Orders do not qualify for free or rush delivery. Please contact customer service at 1-855-279-4701 or CustomerService@WillowYarns.com with questions. Customer Service is available Monday through Friday, 8:00 AM to 5:00 PM CST.
Alaska and Hawaii Customers
Please note orders shipped to Alaska, Puerto Rico, and Hawaii will be charged an additional $5.95 for shipping & handling.
Please note orders shipped to Canada will be charged an additional $4.95 for shipping & handling.