Skip to main content

Ordering and Payment

Customer Service

Contact Us
Our Guarantee
Shipping Information
Privacy & Security
Crochet and Knit Abbreviations
Browse Catalog Online
Request a Catalog
Email Sign Up
Ordering & Payment
Website Accessibility


Placing an Order

To place an order on this website

Select products and add them to your shopping basket. When you are ready to use our secure checkout, we will ask for your address and shipping information, but you are not required to create a permanent account with us.


To place an order by phone

Toll-free 1-855-279-4699


To place an order by mail

Handwritten orders can be mailed to:


Willow Yarns
Order Processing Department
2800 Hoover Road
Stevens Point, WI 54481


Mailed orders can be paid by personal check, money order or credit card – no cash please.


To place an order by fax

1-715-341-2250, 24 hours a day. Credit card orders only please.



Please note: Willow Yarns is not responsible for any typographical errors. All prices subject to change. All product quantities subject to prior sale.


Business Customers and Large Consumer Orders: Willow Yarns reserves the right to charge for actual freight for large orders. Please contact customer service at 1-855-279-4701 or with questions.


Volume Discount Pricing

Please note: Volume Discount Pricing (Buy 3 or more, Buy 6 or more) does not apply to sale items.