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Customer Service

Customer Service

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We want to hear from you!

If you have any questions about our web site, product information or orders, or if you have comments, suggestions, recommendations you want to share, please contact us:


                 • Via email at (we make every effort to reply to your inquiry                               within one business day).
                 • Via phone toll-free at 1-855-279-4701
                 • Via traditional mail at:

                   Willow Yarns Customer Care
                   2800 Hoover Road
                   Stevens Point, WI 54492

You may also call us for Project Assistance!
If you have questions while working on a project, we here to help. Feel free to send an email to or phone us toll-free at 1-855-279-4701. We're here to answer your questions.


Our hours of operations are:

Customer Service: 8:00 AM – 5:00 PM, Monday - Friday.

Ordering by phone: 8:00 AM – 6:00 PM Monday - Friday, 9:00 AM – 5:00 PM Saturday,