Shipping and Handling Table (U.S. Only)
|$150.01 and up||10% of Subtotal|
Rush delivery is available within the continental United States for an additional $12.00. Your order will deliver in-stock merchandise within 3 business days of shipment. Please provide a street address. No P.O. boxes. We may have items due to size or availability that are not available for rush delivery. These will be noted in the product copy as well as in the checkout. Rush charge still applies to orders which qualify for free shipping.
Our apologies, but Rush Delivery is not available on promotional merchandise, such as items found in our emails and weekly sales. Large orders may not qualify for Rush delivery. Please contact customer service at 1-855-279-4701 or CustomerService@WillowYarns.com with questions. Customer Service is available Monday through Friday, 7:30am to 5:00pm CST.
Returns and Exchanges
If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions. You may also mail to:
Willow Yarns Returns Department
2800 Hoover Road
Stevens Point, WI 54481
Please be sure to send your package via UPS or insured Parcel Post.
Please note large orders, refused orders, or orders past 60 days from purchase date may be subject to a restocking fee up to 20% and return shipping cost.
Please note the following on all orders shipping to addresses outside the United States:
1. It is your responsibility to pay all tariffs, duties and taxes.
2. All orders are subject to merchandise availability. No items will be back ordered.
Pre-order items not available outside the United States.
3. We are only able to ship to the countries you find listed (during checkout).
4. International delivery typically takes 7-10 business days, however some countries/locations may take 4-6 weeks for delivery. You will receive an email when your order ships.
Herrschners reserves the right to charge for actual freight for large orders. Orders do not qualify for free or rush delivery. Please contact customer service at 1-855-279-4701 or CustomerService@WillowYarns.com with questions. Customer Service is available Monday through Friday, 7:30am to 5:00pm CST.
Alaska and Hawaii Customers
Please note orders shipped to Alaska and Hawaii will be charged an additional $4.95 for shipping & handling.
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